Happy Skin Guarantee
Try your first order for 30 days. If a product isn't right for your skin, we refund it. You keep the product.
How it works
- Use the product as directed for up to 30 days from the day your first order is delivered.
- If it isn't right for your skin, email info@trynvia.com within those 30 days with your order number, the product name, a photo of the product showing its batch number, and one sentence on what didn't work for you.
- We review your claim and refund what you paid for that product to your original payment method. There is nothing to send back.
The details
- The guarantee applies to your first order on trynvia.com.
- One guarantee claim per customer, for one product. We recognize a customer by name, email, phone number, delivery address and payment card; the same person or household counts once.
- For a set, we refund that product's share of the set price (the set price divided by the number of products in the set).
- Refunds are for the amount you paid for the product, after any discount. Shipping is not refunded.
- We may decline a claim that does not meet these terms, repeats an earlier claim, or shows signs of abuse, such as several accounts or addresses used by the same person.
- Damaged, leaking, incorrect or missing items are not guarantee claims: they are always replaced free of charge. Tell us within 30 days of delivery, with a photo of the product and the shipping box.
- Refunds are confirmed by email and reach your original payment method within 10 business days of approval; your bank may take a little longer to show it.
This guarantee is offered by TRYNVIA, a brand of LUMEEO LLC, and applies to orders placed on trynvia.com. It is in addition to, and does not affect, your rights under applicable law. Full terms: Refund & Guarantee Policy.
Had a reaction? Stop using the product and tell us by email or at +1 (307) 312-6426 with the product name and batch number. We log every report and help you right away.